Refund Policy

This policy explains when AETHON purchases can be refunded. Payments are made with PayPal.

When a payment can be refunded#

A payment can be refunded only when both conditions are met:

• you ask for the refund within 24 hours of the payment; and
• no credits have been used in the server since the payment.

After 24 hours, or once credits have been used, the payment can no longer be refunded.

Subscriptions#

• The rule above applies to the first payment of a subscription and to every renewal.
• You can cancel a subscription at any time; it stays active until the end of the period already paid and is not renewed again. Cancelling does not refund the current period.
• When a payment is refunded, the period it paid for ends and the server returns to FREE.

Credit packs#

• The rule above applies to every credit pack.
• When a credit pack is refunded, its credits are removed from the server.

Exceptions#

Purchases are not refunded when the service was used in breach of the Terms of Service or the refund request is abusive. This policy does not limit the rights you have under the consumer law of your country.

How to ask for a refund#

Within 24 hours of the payment, write to the AETHON team through the official support channels listed on the Support page and include the PayPal transaction ID from your receipt. Approved refunds are returned through PayPal to the original payment method.